We are doing everything possible to fulfill orders as quickly as possible. We are monitoring the COVID-19 health crisis daily and will update production status if changes are required.
If you need assistance, or have specific deadlines, please email us at sales@ctdusa.com or call us 1-877-360-5528 during business hours.
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CTD USA Warranty

 

The following warranty applies to all products sold by CTD USA. Individual products may have their own warranty that supersedes this warranty. If a product has a product specific warranty, that detail will be documented with the product.

 
 

If you beleive a product has a warranty issue, stop using the product immediately. Contact CTD USA at 1-877-360-5528 or by email: warranty@ctdusa.com.

We warrant to the original purchaser of the CTD USA product manufactured by us, to be free from defects in material and workmanship under normal use and service. Our obligation under this warranty shall be limited to the repair or exchange of any part or parts which may thus prove defective under normal use and service within thirty (30) days from date of purchase by the original purchaser, and which our examination shall disclose, to our satisfaction, to be thus defective.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, AND WE NEITHER ASSUME NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS CTD USA PRODUCT OR ANY PART THEREOF WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. WE MAKE NO WARRANTIES WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED BY US. THE TERM “ORIGINAL PURCHASER”, AS USED IN THIS WARRANTY, SHALL BE DEEMED TO MEAN THAT PERSON TO WHOM THE CTD USA PRODUCT WAS ORIGINALLY SOLD. THIS WARRANTY SHALL APPLY ONLY WITHIN THE BOUNDARIES OF THE CONTINENTAL UNITED STATES OF AMERICA.

If it is determined that a CTD USA product is defective, we will provide a new, replacement product at no cost to the customer. CTD USA will pay for all shipping charges related to the defective product and it's replacement.

If you have any questions or concerns about our Warranty or safety of our products, please contact CTD USA by phone: 1-877-360-5528 or by email: warranty@ctdusa.com.

Please click Shipping or Returns for information on non-warranty issues.